Terms and Conditions

1. Scope and acceptance

These Terms govern the sale of goods (food supplements and related products) through the website https://aurelyco.com (the “Platform”) to consumers in the countries listed on the Shipping & Returns page.

Three delivery areas. Rules on VAT, import charges and delivery times differ between the European Union, the United Kingdom, Switzerland and Norway — see section 21.

Acceptance. By submitting an order you confirm that you have read, understood and accept these Terms.

Mandatory rights. Nothing in these Terms limits or excludes any right you have under the mandatory consumer protection law of your country of residence. Where any provision conflicts with such a right, that right prevails.

Consumers only. We sell only to consumers and may refuse or cancel orders that appear to be placed for resale or other commercial purposes.

2. Definitions

Customer / Consumer — a natural person entering into a contract with the Company for purposes wholly or mainly outside their trade, business, craft or profession.

Order — an offer to conclude a purchase agreement submitted by the Customer via the Platform.

Contract — the purchase agreement concluded between the Customer and the Company under section 6.

Goods — the products described on the Platform.

3. Age restriction

The Platform and the Goods are intended for persons aged 18 or over. By placing an order you confirm that you meet this requirement.

We may request proof of age and may cancel an order and refund payment where this requirement is not met.

4. Product information and health notices

Accuracy of descriptions. Descriptions, images, ingredient lists and characteristics published on the Platform accurately reflect the Goods offered. The images used give a true and honest representation of the product. Manufacturers may update packaging and formulations; where this happens, the information supplied with the delivered product prevails.

Status of the products. The Goods are food supplements within the meaning of Directive 2002/46/EC (and, for the United Kingdom, the corresponding retained legislation). They are not medicinal products and have not been authorised as such.

Use. Food supplements are not a substitute for a varied and balanced diet or a healthy lifestyle. Do not exceed the stated recommended daily dose. Keep out of the reach of young children and store as indicated on the packaging.

Claims. We make no claim that any product prevents, treats or cures any disease. Any nutrition or health claim shown on the Platform is limited to claims authorised under Regulation (EC) No 1924/2006 and the EU Register of authorised claims.

Medical advice. Consult a qualified healthcare professional before use, in particular if you are taking any medication, are pregnant or breastfeeding, have a diagnosed medical condition or are due to undergo surgery. Check the full ingredient list if you have any allergy or intolerance. The content of the Platform is not medical advice and is not a substitute for consultation with a healthcare professional.

Packaging. Minor variations in packaging design are possible. These do not affect the composition of the product or your rights under these Terms.

5. Prices, taxes and availability

Currency and tax. Prices are stated in Euro (€) and include applicable VAT. For deliveries within the EU, VAT is charged at the rate applicable in your country of residence and is included in the price shown.

Delivery charge. A flat rate of €4.95 applies to every order and to every destination we serve. It is shown separately in the basket and in the order summary before you submit your order.

Total payable. The full amount payable, including delivery and all applicable taxes, is displayed before you submit your order. No further charges are added afterwards, except as set out in section 21.

Price changes. We may change prices and product availability at any time before a Contract is concluded. A change after conclusion of the Contract does not affect that Contract.

Obvious pricing errors. Where a price is displayed in error and the error is obvious and could reasonably have been recognised as such, we are not obliged to supply at that price; we will contact you and either confirm the corrected price or cancel the order with a full refund.

Unit price. Where required by national law, the price per unit of weight or volume is displayed alongside the selling price.

6. Orders and conclusion of the Contract

Placing an order. You add Goods to the basket, provide delivery details and select delivery and payment methods.

Order summary. Before you submit the order you are shown a summary listing the Goods ordered, the unit price, the delivery charge and the final total payable. You can correct input errors by returning to the previous checkout step.

Obligation to pay. The order is submitted by pressing the “Order and pay” button. Pressing this button creates an obligation to pay.

When the Contract is concluded. The Contract is concluded only when we accept your order by sending a confirmation email to the address you provided. The automatic acknowledgement of receipt sent immediately after checkout does not constitute acceptance.

Declining an order. We may decline an order, including where the Goods are unavailable, where verification under section 16 is not completed, or where the order appears to breach these Terms. Any payment taken is refunded in full.

Confirmation on a durable medium. Within a reasonable time after conclusion of the Contract we will send you an email confirmation including these Terms and the model withdrawal form (Annex). We store the concluded Contract and provide a copy on request to customer support.

7. Payment

Available payment methods. At checkout you may pay by debit or credit card, Klarna (pay later and pay in instalments), PayPal, iDEAL, Bancontact, Swish, or pay by bank (bank transfer). The methods available to you depend on your delivery country, the order value and the assessment of the relevant provider, and are displayed on the payment page before you confirm your order.

Payment service providers. Depending on the method selected, your payment is processed by Mollie B.V., Stripe, PayPal or Klarna Bank AB (publ). We do not receive or store full payment card details; these are processed by the provider in a secure environment.

Currency of the charge. You are charged in the currency shown at checkout. Your bank or provider may apply its own exchange rate or a cross-border fee; those amounts are set by them, not by us.

Data sharing. When you select a payment method, your personal data is shared with the relevant provider in order to assess your eligibility for that method and to process the transaction. Where you select Klarna, data is shared with Klarna Bank AB (publ), which acts as an independent controller for that processing; Klarna's privacy notice is available at https://www.klarna.com/privacy-policy/.

Pay later and instalments. These options are provided by Klarna under a separate agreement between you and Klarna, on Klarna's terms. We are not a party to that agreement and are not a credit provider.

Refunds. Refunds are made to the original payment method. Where a purchase was paid using a Klarna payment method, the refund is processed through Klarna and credited against your Klarna order.

Fraud. Where fraud or a breach of these Terms is reasonably suspected, we may decline payment and cancel the order in accordance with section 16, refunding any amount already paid.

8. Delivery

Dispatch. Goods are dispatched from the Netherlands. Delivery countries, carriers, tracking and the procedure for lost or delayed shipments are set out on the Shipping & Returns page.

Timeframes. Orders received on business days are normally processed within 24 hours. Delivery usually takes 5–7 business days from handover to the carrier. These are estimates and not guaranteed delivery dates.

Longstop date. Unless expressly agreed otherwise, we deliver without undue delay and in any event within 30 days of conclusion of the Contract. If we fail to do so, you may set an additional reasonable period; if we fail to deliver within that period, you may cancel the Contract and receive a full refund.

Passing of risk. The risk of loss of or damage to the Goods passes to you when you, or a third party indicated by you other than the carrier, acquires physical possession of the Goods.

Failed delivery. If delivery fails because the address supplied was incorrect or nobody was available to accept the parcel within the carrier's retention period, a reasonable redelivery charge may apply. This does not affect your right of withdrawal under section 9.

9. Right of withdrawal (14 days)

If you are a consumer you have the right to withdraw from the Contract within 14 calendar days without giving any reason.

Start of the period. The day on which you, or a third party indicated by you other than the carrier, acquires physical possession of the Goods. Where the order is delivered in several shipments, the period runs from receipt of the last item.

How to withdraw. Inform us by a clear statement before the period expires: by email to [email protected], through the form on our “Cancel order” page, or by using the model withdrawal form (Annex). No particular wording is required.

Meeting the deadline. What matters is the date you send the notice, not the date we receive it. We will acknowledge receipt of your withdrawal notice without undue delay on a durable medium.

Exception for sealed supplements. In accordance with Article 16(e) of Directive 2011/83/EU, the right of withdrawal does not apply to Goods sealed for reasons of health protection or hygiene where the seal has been broken after delivery. Our food supplements are supplied with a protective hygiene seal.

Inspecting the packaging. You may inspect the outer packaging and the product packaging to the extent necessary to establish the nature and characteristics of the Goods, as you could in a physical shop. Inspection does not affect your right of withdrawal.

Orders with several units. Any unit whose hygiene seal is intact may be returned. The exception applies only to units you have unsealed.

Faulty goods. The exception does not apply to Goods that are faulty, damaged in transit or sent in error — see section 11.

Cost of return. You bear the direct cost of returning the Goods.

Diminished value. You are liable only for any diminished value of the Goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. In that case we may reduce the refund proportionately to the extent permitted by law.

Time limit for sending the Goods back. Send the Goods back without undue delay and in any event within 14 days of notifying us of your withdrawal. The return procedure (RMA) and our return address are set out on the Shipping & Returns page.

10. Refunds

Timeframe. We refund without undue delay and in any event within 14 days of the day on which we are informed of your decision to withdraw.

Withholding pending proof of dispatch. We may withhold the refund until we have received the Goods back, or until you have supplied evidence of having sent them back, whichever is earlier. Once you provide valid proof of dispatch (a postal receipt or tracking number), we do not wait for the parcel to arrive.

Amount. Where the entire order is returned, we refund the price of the Goods and the €4.95 delivery charge. Where part of the order is returned, we refund the price of the returned Goods. Where you chose a delivery method more expensive than our standard option, we refund the standard cost only.

Method. Refunds are made using the same means of payment used for the original transaction, unless you expressly agree otherwise. You will not incur any fee as a result of the refund. Where the order was paid through Klarna, the refund is processed through Klarna.

11. Faulty, damaged or incorrectly supplied goods

Legal guarantee. We are under a legal duty to supply Goods that conform to the Contract. You benefit from a legal guarantee of two (2) years from delivery under Directive (EU) 2019/771 and, for consumers in the United Kingdom, from the rights under the Consumer Rights Act 2015. Where the law of your country of residence provides a longer period or more favourable conditions, those apply.

Remedies. Where the Goods do not conform to the Contract, you are entitled to repair, replacement, a proportionate price reduction or termination of the Contract with a refund, in the circumstances and order provided by applicable law.

How to report. Email customer support as soon as reasonably possible. No 48-hour or other shortened reporting deadline applies: your statutory rights remain available for the full guarantee period. Where possible, please provide the order number, photographs of the product, of the outer packaging and of the carrier's shipping label, and a short description of the problem.

Replacement. Where a defect, damage or incorrect delivery is confirmed, we send a replacement at our cost and at no additional expense to you. As a rule we do not require the original item to be returned.

Refund instead of replacement. If you prefer a refund, or if replacement is unavailable, we refund the full price of the Goods concerned together with the delivery charge you paid.

12. Liability

Liability not excluded. Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; defective products under the Consumer Protection Act 1987 and Directive (EU) 2024/2853; breach of the statutory terms as to title and conformity; or any other liability that cannot lawfully be excluded or limited.

Cap on liability. Subject to the paragraph above, our total liability arising out of or in connection with a Contract is limited to the total amount paid by you under that Contract, including the delivery charge paid.

Indirect loss. Subject to the first paragraph, we are not liable for loss that was not reasonably foreseeable at the time the Contract was concluded, nor for any loss of profit, loss of business or loss of opportunity.

Improper use. We are not liable for damage or adverse effects arising from use of the Goods contrary to the instructions on the packaging, in excess of the recommended dose, in combination with medication without medical advice, or after the date of minimum durability.

Consumer rights. This section does not affect your statutory rights as a consumer.

13. Intellectual property

The content of the Platform — text, graphics, logos, product imagery, layout and the compilation thereof — is owned by us or our licensors and protected by copyright, trade mark and other rights.

The content may not be copied, reproduced, modified, distributed, scraped or used beyond ordinary use of the Platform without our prior written consent. Trade marks and trade names displayed on the Platform may not be used without our written consent.

14. Acceptable use

You agree not to use the Platform for unlawful purposes; not to place orders using false, misappropriated or automated identities; not to purchase Goods for onward resale, export or commercial redistribution; not to attempt to gain unauthorised access to the Platform; and not to interfere with its operation.

We may suspend or refuse service where these Terms are breached.

15. Reviews and user content

Authenticity. Reviews published on the Platform originate from verified customers. We do not publish fabricated reviews, do not commission reviews written by persons who have not used the product, do not offer incentives in exchange for positive reviews, and do not suppress or remove genuine negative reviews.

Individual results. Results described in reviews reflect the experience of the person concerned and are not a promise of any particular outcome.

Licence. By submitting a review or other content, you grant us a non-exclusive, royalty-free licence to use, reproduce and publish that content in connection with the Platform, and confirm that it is your own and does not infringe third-party rights.

Moderation. We may decline to publish or may remove content that is unlawful, misleading, offensive, or that makes medicinal claims about the Goods.

16. Fraud prevention and security

To prevent fraud we may place an order on temporary hold, request additional verification of identity, payment method or delivery address, or cancel the order and refund payment where misuse or a breach of these Terms is reasonably suspected.

We may limit order quantities per customer, per address or per payment method.

17. Personal data

Processing of personal data is governed by our Privacy Policy. The Privacy Policy also describes the sharing of data with the payment service providers referred to in section 7.

18. Official advertising materials

Official channels. We distribute advertising and promotional materials only through our own official channels.

We do not use artificial intelligence in our advertising. Our advertising contains no AI-generated images or video, no synthesised voices, no digital replicas or deepfakes of real individuals — including our staff, partners and public figures — and no AI-generated testimonials or endorsements.

Unauthorised advertising. Any advertisement using our name, logo, domain, brand identity, imagery or the voice or likeness of our staff, and bearing indications of AI generation, has been published without our authorisation and does not originate from us. We accept no liability for such materials or for any consequences of engaging with them.

How to report. Please send such material to [email protected]. Where possible include a screenshot or recording, a direct link, the platform name, the date and time, and the region of display.

What we do. We log every report, review the material, work to identify its origin and the advertiser responsible, file complaints with the hosting platform and, where grounds exist, refer the matter to the competent authorities. Removal of third-party content rests with the platform, so we cannot guarantee an outcome, but we undertake to act reasonably and promptly.

19. One-off purchases only

All Goods are sold as one-off purchases. We do not operate subscriptions, auto-renewals, recurring billing or trials that convert into paid plans. Placing an order results in a single charge for that order.

We will never charge your payment method again without a new order placed by you.

20. Governing law, complaints and disputes

Governing law. These Terms and the Contract are governed by the law of England and Wales.

Protection of EU and EEA consumers. If you are a consumer habitually resident in an EU or EEA member state, this choice of law does not deprive you of the protection of the mandatory provisions of the law of your country of residence, and you may bring proceedings before the courts of that country. We may bring proceedings against you only before the courts of your country of residence (Articles 17–19 of Regulation (EU) No 1215/2012; Article 6 of Regulation (EC) No 593/2008).

Consumers in the United Kingdom. The courts of England and Wales have jurisdiction, subject to your right to bring proceedings in the part of the United Kingdom in which you reside.

Complaints. Complaints are accepted by email to customer support. We acknowledge receipt within one (1) business day and aim to provide a substantive response within 14 days. We always seek to resolve disputes directly and amicably.

Dispute resolution. We handle all enquiries ourselves and correspond by email. We have not appointed a consumer mediator and we do not participate in dispute resolution proceedings before alternative dispute resolution bodies, including those in Germany and Austria.

Competent authorities. If a complaint cannot be resolved directly, you may contact the competent consumer protection authority in your country of residence. The European Commission maintains the list at consumer-redress.ec.europa.eu. For cross-border purchases within the EU, the European Consumer Centres Network (ECC-Net) provides free assistance.

21. Customs duties and import charges

Deliveries within the European Union (Austria, Belgium, Denmark, Finland, France, Germany, Ireland, the Netherlands, Sweden). The Goods are in free circulation within the EU. No customs formalities, import duties or clearance fees apply. VAT is charged at the rate of your country of residence and is included in the total price. No further charges are payable on delivery.

Deliveries outside the European Union (the United Kingdom, Switzerland, Norway). The shipment is subject to import duties, customs clearance fees, import VAT and other local charges imposed by the destination country.

• United Kingdom. Import VAT, customs duty and the carrier's clearance fee are payable by you to the carrier or the customs authority before the parcel is released. They are not included in the price shown at checkout.
• Switzerland. Import VAT, customs duty and the carrier's clearance fee are payable by you to the carrier or the customs authority before the parcel is released. They are not included in the price shown at checkout.
• Norway. Food supplements are excluded from the simplified VOEC scheme, so every consignment undergoes full customs clearance regardless of value and delivery takes longer. Norwegian VAT, customs duty and the carrier's clearance fee are payable by you to the carrier or the customs authority before the parcel is released. They are not included in the price shown at checkout.

Unpaid charges. Where charges payable by you are not paid, the shipment may be delayed, returned or destroyed by the customs authority. If the shipment is returned to us for this reason, we refund the price of the Goods less any costs we actually incur.

Outside our control. These charges are determined by the authorities of the destination country and are outside our control. This section does not affect your right of withdrawal under section 9.

22. Changes to these Terms

We may update these Terms from time to time. The new version takes effect on the date of publication on this page, and we will use reasonable efforts to notify you of material changes.

Each order is governed by the version in force at the time the order is placed. Changes have no retroactive effect on Contracts already concluded. We retain prior versions and provide them on request.

23. General

Severability. If any provision is held invalid, the remaining provisions continue in force.

Force majeure. We are not liable for delay or failure caused by events beyond our reasonable control, provided we notify you and, where the delay is substantial, offer cancellation with a full refund.

Assignment. You may not assign your rights without our consent. We may assign our rights and obligations provided this does not reduce your rights under these Terms; we will notify you.

No waiver. Failure to enforce a provision is not a waiver of it.

Entire agreement. These Terms, the order confirmation, the Shipping & Returns page and the Privacy Policy constitute the entire agreement between us. Nothing in this clause limits liability for fraudulent misrepresentation.

Electronic communication. You accept communication from us in electronic form.

Third parties. A person who is not a party to the Contract has no rights under it by virtue of the Contracts (Rights of Third Parties) Act 1999.

24. Contact

Delivery and returns are described on our Shipping & Returns page.

Annex — Model withdrawal form

(Complete and return this form only if you wish to withdraw from the Contract. Use of this form is optional.)

To: DIGIDIAMOND GROUP LTD, 11 Pyenest Rd, Harlow, London, England, CM19 4HL — [email protected]

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):

_________________________________________________

Ordered on (*) / received on (*): _____________________

Order number: _____________________

Name of consumer(s): _____________________

Address of consumer(s): _____________________

Signature of consumer(s) (only if this form is notified on paper): _____________________

Date: _____________________

(*) Delete as appropriate.